The Pioneer Center Box Office opens 2 hours prior to show times for will
call tickets and sales. All persons, regardless of age, must have a ticket to
gain admission to an event. The doors to the lobbies open 1 hour prior to
show times. The doors to the auditorium will open approximately one half hour
prior to show times. If you need to exit the building, please retain your ticket
who enters the theater, regardless of age, must have a
ticket. It is not recommended to bring
infants/children 3 years of age or under to the theater.
Presenting organizations may ask that no children be
admitted due to adult program content. The Pioneer
Center Box Office will carry information regarding the
suitability of a program. Some presenters may
offer a discounted ticket for students and children.
Lap seats are not permitted - no babes in arms.
As we say in
the business "The show must go on!" If you cannot
attend a performance due to weather, we will not be able
to exchange or refund your ticket. Please refer to our
of Use. However, if a show is
cancelled or postponed refunds (less service fees)
and/or exchanges will be issued. The cancellation of
performances, and refunds or exchanges due to bad
weather, is decided upon by the presenting organization.
The Pioneer Center will post cancellation notifications
on our website and contact ticket holders by phone and
email. The Pioneer Center will also provide recorded
updates on its administrative office number, (775)
(with or without flash) and videos, or recording an
event in any manner is prohibited. The taking of flash
photographs may be dangerous for the performers.
Recorders, cameras and cell phones with built-in cameras
and other recording devices may be confiscated.
all cell phones and message/alarm systems before
entering the theater. Please note that the opening and
closing of cell phones and sending messages may disturb
patrons and performers.
Late seating policies are determined by the
presenting organizations. Late-arriving patrons may
encounter closed-door or open-door holds. During a
closed-door hold, patrons are invited to listen and
watch the performance on monitors located in the
lobbies. During open-door holds patrons my view the
performance from the inside the auditorium at the back
of the seats. Ushers will then help latecomers to
their seats during appropriate pauses in the
Smoking and Other
The Pioneer Center for the Performing Arts is a
smoke free building. Also, please be aware that many
people are allergic and sensitive to perfume and
All ticket sales are final. No refunds or
exchanges*. Refunds (less service fees) will only be
offered upon cancellation of a performance. If you have
questions, please contact the Pioneer Center Box Office
at (775) 686-6600 or email email@example.com.
*Broadway season ticket
holders: please refer to the letter you received
with your season tickets for exchange policies.